Frequently Asked Questions
Find answers to common questions about TuxResume
Getting Started
How do I create a resume?
Simply sign up for a free account, choose a template, and start filling in your information. Our intuitive editor makes it easy to create a professional resume in minutes.
Is TuxResume really free?
Yes! We offer a free plan that includes resume creation, basic templates, and PDF export. Premium plans unlock additional features like AI enhancement and premium templates.
Do I need to download any software?
No! TuxResume works entirely in your web browser. You can access it from any device with an internet connection.
Features & Functionality
What are AI credits and how do they work?
AI credits power our AI-enhanced features like content suggestions and resume optimization. Each plan includes a monthly allocation of credits. Free plan users get 100 credits, Starter plan users get 1,000, and Professional users get 10,000 credits per month.
Can I import my existing resume?
Yes! With our Starter plan and above, you can import resumes from Word documents, PDFs, and LinkedIn. Our AI will parse the information and format it beautifully.
Are the templates ATS-friendly?
Absolutely! All our templates are specifically designed to pass Applicant Tracking Systems (ATS) while still looking professional and modern.
Can I create multiple versions of my resume?
Yes! You can create and save multiple versions of your resume to tailor them for different job applications.
Pricing & Billing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
Can I cancel anytime?
Yes! You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.
Do you offer refunds?
We offer a 7-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 7 days of your purchase for a full refund.
What happens if I run out of AI credits?
You can purchase additional credit packs at any time, or upgrade to a higher tier plan for more monthly credits. Your resume data remains accessible even without credits.
Security & Privacy
Is my data secure?
Yes! We use industry-standard encryption to protect your data. Your resumes are stored securely and are only accessible by you.
Do you sell my data?
Never. We respect your privacy and will never sell, rent, or share your personal information with third parties for marketing purposes.
Can I delete my account and data?
Yes, you can delete your account and all associated data at any time from your account settings.
Export & Download
What format can I download my resume in?
All resumes can be downloaded as high-quality PDF files, which is the standard format accepted by most employers.
Are there any limits on downloads?
No! You can download your resume as many times as you need, even on the free plan.
Will my resume look the same when downloaded?
Yes, what you see in the editor is exactly what you'll get in the PDF. We ensure pixel-perfect export quality.
Support
How can I get help?
You can reach us via email at support@tuxmo.com, check this FAQ page, or use the in-app support chat if you're logged in.
What is your response time?
We typically respond to support requests within 24 hours on business days. Professional plan users receive priority support.
Do you offer enterprise support?
Yes! Enterprise customers get dedicated account management and priority support. Contact us for more information.